Solantis ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
We take the privacy of your health information seriously. As a caregiving app that handles sensitive health data, we adhere to strict privacy standards and comply with applicable laws including GDPR, CCPA, and HIPAA where applicable.
By using Solantis, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our application.
We collect information that you provide directly and information collected automatically:
Information You Provide:
• Account Information: Name, email address, phone number
• Care Recipient Information: Name, date of birth, health conditions, medical notes
• Medication Data: Medication names, dosages, schedules, prescriber information
• Vital Signs: Blood pressure, heart rate, glucose levels, weight, temperature, oxygen saturation
• Health Events: Symptoms, appointments, care notes
• Documents: Medical records, insurance cards, legal documents you upload
• Care Team Information: Names and contact details of family members and healthcare providers
Information Collected Automatically:
• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Features used, interaction patterns, time spent in app
• Crash Reports: Technical data to help us fix bugs
Information We Do NOT Collect:
• We do not collect biometric data (fingerprint/face scans stay on your device)
• We do not sell your data to advertisers
• We do not share medication details with pharmaceutical companies
We use your information for the following purposes:
Core App Functionality:
• Providing medication reminders and tracking
• Storing and organizing health records
• Generating daily care summaries
• Enabling care team communication
Personalization (with your consent):
• Showing relevant deals and benefits near you
• Providing personalized health insights
• Recommending assistance programs
Safety & Improvement:
• Detecting potential drug interactions
• Identifying concerning health patterns
• Improving app performance and features
• Providing customer support
Communications:
• Sending medication reminders (push notifications)
• Account-related emails
• Product updates (you can opt out)
We will never use your health data for advertising targeting or sell it to third parties.
We share your information only in the following circumstances:
With Your Care Team:
Family members and caregivers you invite can view care recipient information, medications, and vitals.
Service Providers:
We work with trusted third parties who assist in operating our app:
• Cloud hosting (Supabase/AWS) - encrypted data storage
• Analytics (anonymized usage data only)
• Push notifications (Expo)
These providers are contractually bound to protect your data.
Legal Requirements:
We may disclose information if required by law, court order, or government request.
Business Transfers:
If Solantis is acquired or merged, your data may be transferred. You will be notified of any change in ownership.
With Your Consent:
We will share your information with other parties only when you explicitly authorize us to do so.
We Never Share:
• Your medication list with advertisers
• Your health data with pharmaceutical companies
• Your personal information for marketing by third parties
We retain your data for as long as your account is active or as needed to provide services:
Active Account Data:
• Retained while your account is active
• You can export your data at any time
After Account Deletion:
• Personal data: Deleted within 30 days
• Anonymized analytics: May be retained indefinitely
• Backup copies: Deleted within 90 days
Legal Requirements:
• Some data may be retained longer if required by law
• Financial records: 7 years (tax compliance)
• Dispute resolution: Until resolved
Inactive Accounts:
• Accounts inactive for 2+ years may be flagged for deletion
• You will be notified before any deletion
You have the following rights regarding your personal data:
Access & Portability:
• Request a copy of all data we have about you
• Export your data in a standard format
• View what information we've collected
Correction:
• Update or correct inaccurate information
• Edit your profile and care recipient details anytime
Deletion:
• Request deletion of your account and data
• "Right to be forgotten" under GDPR
• Some data may be retained for legal compliance
Opt-Out Rights:
• Opt out of marketing communications
• Turn off personalized recommendations
• Disable usage analytics
California Residents (CCPA):
• Right to know what data we collect
• Right to delete your data
• Right to opt out of data sales (we don't sell data)
• Right to non-discrimination for exercising rights
European Residents (GDPR):
• Right to access, rectification, and erasure
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
To exercise any of these rights, contact us at privacy@solantis.health
We implement robust security measures to protect your data:
Encryption:
• All data encrypted in transit (TLS 1.3)
• All data encrypted at rest (AES-256)
• End-to-end encryption for sensitive documents
Access Controls:
• Role-based access for care team members
• Multi-factor authentication available
• Biometric authentication (Face ID/Touch ID)
Infrastructure:
• Hosted on enterprise-grade cloud providers
• Regular security audits
• Automated threat detection
Development Practices:
• Secure coding standards
• Regular vulnerability assessments
• Bug bounty program
Incident Response:
• 24/7 security monitoring
• Breach notification within 72 hours (GDPR requirement)
• Dedicated security team
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any breach affecting your data.
Solantis is not intended for use by children under 13 years of age.
We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@solantis.health.
If we discover that a child under 13 has provided us with personal information, we will delete such information from our servers immediately.
Care Recipients:
While care recipients may be any age, the app users (caregivers) must be 13 or older. Care recipient information is managed by authorized adult caregivers.
We may update this Privacy Policy from time to time:
How We Notify You:
• In-app notification for material changes
• Email notification for significant updates
• Updated "Last Updated" date at the top
Your Continued Use:
Continued use of Solantis after changes constitutes acceptance of the updated policy.
Review Frequency:
We review this policy at least annually to ensure it remains accurate and compliant with current laws.
Historical Versions:
Previous versions of this policy are available upon request.
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@solantis.health
Data Protection Officer:
For GDPR-related inquiries:
dpo@solantis.health
Response Time:
We aim to respond to all privacy inquiries within 30 days.
Complaints:
If you believe we have not addressed your concerns adequately, you may file a complaint with your local data protection authority.